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e-banking:
The check is in the email
Someday soon, according to Vermont bankers, most
of their Customers will ill be carrying out online
financial online financial transactions with as
much frequency and confidence as they already use
ATMs. Banking online can in fact be seen as the
latest in a series of popular service innovations
over the past 40 years, says Tom McGuire, Internet
product manager for Chittenden Bank.
First came drive-up windows as a convenient alternative
to finding a parking space and then walking to the
bank. Next was the automated teller machine, which
initially met with resistance from customers wary
of such a non-human interaction, McGuire notes. |
That was followed by telephone
banking, which might or might not involve a human
presence. Online banking is gaining consumer acceptance
as rapidly as did the ATM, says Thomas Leavitt,
senior vice president for retail banking at Merchants
Bank.
"It's following a similar growth curve,"
Leavitt says, noting that about one-third of Merchants'
retail customers now at least occasionally conduct
banking business online. One year from now, he predicts,
two-thirds of Merchants' roughly 60,000 depositors
will be using electronic accounts. Online activity
is growing at a similar rate at Chittenden. |
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